‘Haier Service Platform Digital Transformation Global Commendation Summit’ has been held at Qingdao in China recently, with the theme ‘wise-hearted service, warm you and me.’
The Haier Bangladesh service team attended the summit, where Sirajul Islam (senior engineer, Haier Bangladesh Ltd) was honoured with the ‘Global Technical Excellence Star’ award for his dedication to customer support and his embodiment of the ‘sincere forever’ philosophy.
Haier Smart Home’s global service network now spans over 200 countries and regions, with more than 14,000 service centers and over 120,000 engineers, offering efficient, transparent, and professional services.
During the summit, Haier announced several awards to recognize outstanding overseas service contributions, including the ‘Global Leading Word-of-Mouth Award’ for service partners and the ‘Global Technical Excellence Star Award’ for engineers.
Haier Bangladesh has launched the customer service hotline (16678), toll-free number (08000-016678), Engineer Mobile App, and enhanced skill training programmes for customer care.